Right of withdrawal
Consumers have a fourteen-day withdrawal.
For Germany and Austria, shipping is carried out and in the event of a defect or dissatisfaction, a refund is made after free return shipping. If a return is requested, the seller sends the buyer a shipping return label via PDF, and the buyer drops off the shipment at the shipping service provider's parcel shop.
For Belgium, Denmark, France, Netherlands, Czech Republic, Ireland, Italy, Luxembourg, Poland, Portugal, Sweden, Slovakia, Spain, Norway, shipping and, in the event of a defect, a refund will be made after free return shipping, but in the event of dissatisfaction, the customer must return the item. In the event of a defect return, the seller sends the buyer a shipping return label by PDF, and the buyer drops off the shipment at the shipping service provider's parcel shop.
Right of withdrawal
You have the right to cancel this contract within fourteen days. The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.
To exercise your right of withdrawal, you must
Sandra Niemeyer, Albert-Einstein-Strasse 2, 70806 Kornwestheim, Germany
niemeyer(at)mount-flix.com, Phone: +49 1777333873, Fax: +49 7141 7029604
by means of a clear statement (e.g. a letter sent by post, fax or email) of your decision to withdraw from this contract. You can use the cancellation form attached below for this purpose, but this is not mandatory. You can also electronically fill out and submit the sample cancellation form or another clear statement on our website niemeyer(at)mount-flix.com. If you make use of this option, we will send you a confirmation of receipt of such a cancellation immediately (e.g. by email).
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.
Consequences of revocation
If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choosing a different type of delivery than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period. You will bear the direct cost of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.
Sample cancellation form
(If you want to cancel the contract, please fill out this form and send it back.)
– To Sandra Niemeyer, Albert-Einstein-Straße 2, 70806 Kornwestheim, Germany, niemeyer(at)mount-flix.com,
Fax: +49 7141 7029604
– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following
Goods (*)/provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only if notification is on paper)
- Date
(*) Delete as appropriate.
Cancellation policy created with the Trusted Shops legal text generator in cooperation with FÖHLISCH Rechtsanwälte.